Net@ddress - Privacy Policy

Overview

Welcome to the SilverSky. Net@ddress privacy policy.

The website www.netaddress.com (---our website---) is hosted by SilverSky (also referred to in this policy as ---we---, ---us---, and ---our---) which is a company registered in Delaware, United States of America, with Divisions of Corporations File Number 3317506, and whose address is c/o Corporation Service Company, 2711 Centerville Road, Suite 400, Wilmington, New Castle, Delaware, 19808, United States of America.

This privacy policy is designed to inform you of what personal information we collect from you and how and why we collect it, in addition to your rights in relation to such personal information. We are the data controller of the personal information referred to in this privacy policy.

What processing activities do we undertake and what types of personal information are included in these activities?

When you visit our website or subscribe online to our Net@ddress email services, you may provide us with two general types of information: personal information that you consciously choose to disclose to us on an individual basis and website use information that we collect on an aggregate basis as visitors browse our website.

The personal information that we process for such purposes include data that you provide by filling in forms on our website, including data provided at the time of registering to use the registration-only sections of our website; any personal information requested from you by us (such as when you report a problem with our website); if you contact us, in writing, by email or other electronic means through our website, we may keep a record of that correspondence; and details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

When you subscribe online to our Net@ddress email services, you may also provide us with the personal information required for us to provide the Net@ddress services that you purchase directly from us online, however we only request the personal information necessary to establish and service our customers' individual Net@ddress email accounts. This subscriber personal information may include your:

  • Full name
  • Mailing address
  • Phone number
  • Password
  • Credit card account information for billing purposes

We use this personal information to provide services that you request under an agreement between us or take steps you request prior to entering into such an agreement.

We may also collect information such as gender, age, occupation and income. This information is used in the aggregate only and not on an individual basis and solely to determine the demographic statistics of those using our website or subscribing to our Net@ddress services. 

To the extent that we did not get this personal information from you, how did we collect this information?

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about your browsing actions and patterns and does not identify you as an individual. For further details please see the below sections --- ---Use of cookies--- and ---Use of Internet Protocol (IP) addresses---.

Use of cookies

A cookie is a small text document that a web server can store temporarily with your web browser. Each time you visit a website, that website's server asks your computer's browser for permission to store a cookie on your hard drive in an area specifically designated for cookies. Cookies are useful for having your computer remember specific information from a particular website's server to be reloaded the next time you surf that server's website. Cookies help us gather feedback on our website to better serve our customers.

A cookie file is not a secret way for a web server to gain access to personal information about you or your computer. Each cookie is marked with information about its destination website server; your computer will not send cookies to any other website server. You may elect to be notified each time a website's server asks permission to store a cookie by amending certain settings in your web browser so that you have the ability to refuse a cookie when it is being served.

Our use of cookies is limited to the following:

  • To learn more about how our visitors use our website by analyzing usage patterns in the aggregate. We never use information collected from cookies to profile individual visitor behavior.
  • To collect information about how advertisements prompt visits to our website. In cases where a visitor views an advertisement which leads to our website, and subsequently fills out our visitor profile requesting information about our services, we combine information about that advertisement collected from cookies with the visitor profile in order to gauge the effectiveness of various advertising campaigns.
  • To keep track of the services you purchase from us and to maintain a list of purchases in your shopping cart.

We may require that you accept cookies in order to access certain of our services or features available through our services. We do not however, require you to accept cookies while visiting our website. However, you may limit our use of your personal information obtained through cookies by setting your browser to refuse them. If you set your browser to refuse all cookies, you can still enjoy complete access to all areas of our website.

Use of Internet Protocol ("IP") addresses

We track Internet Protocol ("IP") addresses for your protection.

An IP address is a number that is assigned to your computer or mobile device each time you log onto the Internet. If you are subscribed to our Net@ddress services, the email messages that you send through our services typically contain your IP address in the header information of the email message. IP addresses provide the recipient of your email message with the ability to track your IP address to your Internet service provider or the location of the computer or mobile device from which you sent the email message.

Legal grounds relied on to carry out the personal information processing activities described in this privacy policy

The processing by us of your personal information is necessary to take steps at your request to enter a contract for the provision of the Net@ddress service with you. This means that we can carry out the actions needed to conclude or execute our contract with you.

The processing by us of your personal information is also necessary for the purpose of legitimate interests pursued by us. We can process your personal information where the processing is necessary for our legitimate interests, provided that those interests are not overridden by your interests or rights.

What are the legitimate interests referred to above?

The legitimate interests that we are relying on are as described in this privacy policy --- in particular, we consider that we have a legitimate interest in managing and operating business, which includes entering contracts for the sale of Net@ddress services with you and managing our online presence.

We can carry out any actions we consider are needed for these interests, as long as we consider that the processing in question does not negatively infringe on your rights and interests.

Who do we share your personal information with?

We do not sell, rent, or share your personal information with any unaffiliated third party except as necessary to provide our services. We have in the past and may in the future, enter into strategic partnerships, alliances or other business arrangements with third parties in order to provide and enhance our services, which may include, but is not limited to; Hosting or Payment Processing Services. Certain of these third parties may have access to your personal information; however they are contractually required to restrict access as necessary to provide their services to us or to you. In instances where we transfer your personal information to a third party who is acting as our agent, we are responsible if the third party processes the personal information we transfer in a manner that is inconsistent with this Privacy Policy.

We have chosen a third party to process our credit card transactions in order to provide enhanced security, reliability and fraud protection mechanisms for your purchases. The credit card information that you choose to provide during your purchase is maintained in our credit card processing company's database for accounting and billing purposes. Unless expressly authorized in writing by you, we do not maintain a copy of your credit card information on our servers. Credit card account numbers you choose to authorize us to maintain in our databases are encrypted and access is restricted.

Under certain situations, we may release your personal information if required by law, or if we believe the disclosure is necessary to abide by law or to protect our website or users of our services, or to defend our property. We will only disclose the minimum information that we are required to disclose.

Transfers of your personal information

We are established in the United States. When you provide us with your personal information, you may be doing so from outside of the United States, for example, Europe. To the extent that your personal information is transferred to us in the United States from your location in Europe, or anywhere else, we have considered that this transfer is necessary for the performance of a contract for the Net@ddress services between you and us.

We are a strong advocate of children's privacy

We believe, as a core principle, that it is of utmost importance to protect the privacy of children online. Our services are not intended to be used by, nor do we intentionally collect personal information from, children under the age of 18. We comply with all federal laws and regulations regarding the privacy of children, including the Children's Online Privacy Protection Act.

We are committed to data security

We understand the increasing need and desire of our customers to secure their email messages over the Internet. In connection with the provision of our Net@ddress services, we are a conduit that transports information and that does not access this information other than on a random or infrequent basis as necessary for the performance of our services. Nonetheless, in order to appropriately protect the information transmitted by users via our services and to prevent unauthorized access and maintain data security of our customers--- personal information and email messages, we maintain commercially accepted physical, electronic, administrative, technical and managerial security and enforcement procedures to safeguard against the loss, misuse, corruption and unauthorized access, disclosure, alteration or destruction of our customers' information or email messages, including the use of Secure Sockets Layer (SSL) encryption for the transmission of credit card and personal information.

Period your personal information is stored

We keep the personal information, other than credit card account numbers, that you provide to us during the registration process on our servers for the period of time that your account is active and for up to one year after your account is terminated or cancelled, at which time all the information is deleted from our servers.

Updating your personal information

If you purchased our services through Net@ddress Messaging Center®, you may access and update the registration data that you provided to us when you set up your account by clicking on the Preferences link on the left side navigation bar and then clicking on Individual Profile from the list of menu items or by contacting customer service at 1-800-448-4374. 

We may make changes to this policy 

We review this privacy policy at regular intervals and at least annually for compliance with internal procedures and industry standards. We reserve the right to change to this privacy policy at any time. We encourage you to check this website frequently for updates.

Your rights as a European resident in relation to your personal information

Where you have provided your personal information to us from a location in Europe, you have certain rights in relation to your data. These are described below.

Right to access and correct your personal information

We aim to ensure that all personal information is correct. You also have a responsibility to ensure that changes to your personal information are notified to us as soon as possible so that we can ensure that your data is up-to-date.

You have the right to request access to any of your personal information that we may hold, and to request correction of any inaccurate data relating to you.

You should note that we do not always need to comply with your requests, but we will ensure that this is explained to you if this is the case. 

Data portability 

You have the right to receive all such personal information which you have provided to us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.

Right to rectify or erase personal information 

You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.

You can also request that we erase your personal information in limited circumstances where:

  • it is no longer needed for the purposes for which it was collected; or
  • you have made a successful objection (see right to object); or
  • it has been processed unlawfully; or
  • it is necessary to comply with a legal obligation to which we are subject. 

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

  • for compliance with a legal obligation; or
  • for the establishment, exercise or defence of legal claims.

Right to restriction of processing

You have the right to restrict our processing of your personal information but only where:

  • you contest the accuracy of the personal information, pending us taking sufficient steps to correct or verify its accuracy; 
  • the processing is unlawful but you do not want us to erase the data;
  • we no longer need the personal information for its original purpose, but we require it for the establishment, exercise or defence of legal claims; or 
  • you have objected to processing justified on legitimate interest grounds (see below), pending verification as to whether we have compelling legitimate grounds to continue processing.

Where personal information is subjected to restriction in this way, we will only process it with your consent; for the establishment, exercise or defence of legal claims; or to protect the rights of another natural or legal person.

Right to object to processing justified on legitimate interest grounds 

As we, in part, process your personal information for our legitimate interests, you have the right to object to that processing. If you object, we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or where we need to process the data for the establishment, exercise or defence of legal claims. Where we rely upon legitimate interest as the legal ground for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.

Right to complain to a supervisory authority

You also have the right to lodge a complaint with a supervisory authority, in particular in your country of residence, if you consider that the processing of your personal information infringes applicable law.

Further information

For further information regarding your rights, or to exercise any of your rights, please contact us at privacy@silversky.com

How do I exercise my rights?

If you wish to exercise your rights, you should contact us at privacy@silversky.com.

We may ask you for proof of identity when making a request to exercise any of these rights. We do this to ensure we only disclose information or change account details where we know we are dealing with the right individual.

We will not ask for a fee, unless we think your request is unfounded, repetitive or excessive.  Where a fee is necessary, we will inform you before proceeding with your request.

We aim to respond to all valid requests within one month. It may however take us longer if the request is particularly complicated or you have made several requests.  We will always let you know if we think a response will take longer than one month. To speed up our response, we may ask you to provide more detail about what you want to receive or are concerned about. 

We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way.

Contact us

Please contact us for more information about your options regarding our use and disclosure of your personal information. To contact SilverSky with questions or complaints about this privacy policy, or for more information about the options available to you for limiting our use of your personal information, email us at privacy@silversky.com. If you are a Net@ddress subscriber and wish to access or change the personal information you provided in your subscriber registration, please contact Net@ddress customer service at 1-800-448-4374 or click on the Customer Service link on the Net@ddress home page located at https://www.netaddress.com/